Tempur99 is committed to providing a safe and controlled gaming environment for all eligible Malaysian players. Gambling should always be entertainment — not a financial strategy, not an escape, and never a source of stress.
Tempur99 was built with the Malaysian player in mind — and that includes taking seriously the responsibility that comes with operating an online gaming platform. We know that for the vast majority of players, gambling is exactly what it should be: a form of entertainment, a way to engage with sports they follow, or simply a few rounds on a favourite slot game after a long week.
But we also know that for some players, gambling can develop into something more than casual recreation. Problem gambling is a recognised condition, and it can affect anyone — regardless of age, income, or background. Players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia are equally exposed to these risks, and Tempur99 takes that reality seriously.
This page exists to give you complete information about the tools Tempur99 provides to help you stay in control, the warning signs that gambling may be becoming a problem, and where to find professional support if you need it. No judgment. No barriers. Just honest information.
The responsible gambling tools on this page are built into the Tempur99 platform itself — they are not an afterthought. Our team reviews self-exclusion requests, deposit limit changes, and account behaviour as part of our day-to-day operations. Your wellbeing is not a compliance exercise for us — it is part of how we run this platform.
Tempur99 operates a strict minimum age policy. You must be at least 21 years of age to register an account, make any deposit, or place any wager on our platform. This is non-negotiable.
We enforce this requirement through our KYC (Know Your Customer) verification process. All accounts are required to verify their age and identity using a valid government-issued identification document — in Malaysia, this means your MyKad or passport. Any account found to belong to a person under the age of 21 will be immediately closed, all funds will be returned net of any bonuses received, and the matter may be escalated to relevant authorities.
If you are a parent or guardian and you suspect that a minor in your household has accessed Tempur99 using an adult's identity, please contact us immediately. We take underage gambling with the utmost seriousness and will cooperate fully with any investigation.
21+
MINIMUM AGE TO REGISTER
MINIMUM AGE TO DEPOSIT
MINIMUM AGE TO WAGER
NO EXCEPTIONS. EVER.
Every one of these tools is live on the Tempur99 platform right now. You can activate or adjust them at any time through your account settings or by contacting our support team.
Set a maximum cap on how much you can deposit into your Tempur99 account over a daily, weekly, or monthly period. Once set, deposit limit reductions take effect immediately. Increases require a 24-hour cooling-off period to prevent impulsive decisions under pressure.
Define the maximum net loss you are comfortable sustaining over a set period — daily, weekly, or monthly. When your net loss reaches this threshold, further wagering activity will be paused automatically until the limit period resets or you adjust your limit through the required process.
Set a maximum session duration to prevent extended, uninterrupted play. When your session reaches the configured time limit, you will be automatically logged out. A pop-up notification will appear beforehand to give you advance warning that your session is ending.
Enable periodic pop-up notifications at intervals of your choosing — every 30, 60, or 120 minutes. Each alert displays the duration of your current session and your net win/loss position, giving you a factual snapshot to help you decide whether to continue or stop.
Request a temporary or permanent self-exclusion from Tempur99. Temporary exclusions are available for periods of 1 month, 3 months, 6 months, or 1 year. Permanent exclusions are irreversible. All self-exclusion requests are actioned within 24 hours and cannot be reversed during the exclusion period.
Not ready for full self-exclusion but need a short break? A cooling-off period temporarily suspends your account for 24 hours, 72 hours, or 7 days. During this period, you cannot deposit, wager, or access the gaming lobby — giving you breathing room to reassess.
Setting up responsible gambling limits on Tempur99 takes less than two minutes. Here's how:
Access your account from any device. All responsible gambling settings are available across desktop and mobile.
You will find a dedicated "Responsible Gambling" section within your account settings panel, separate from general profile settings.
Choose from Deposit Limits, Loss Limits, Session Time Limits, Reality Check Alerts, Cooling-Off Periods, or Self-Exclusion. Each tool has a clear description and configuration options.
Enter your desired limit values or exclusion duration and confirm. Limit reductions and exclusions take effect immediately. Limit increases require 24 hours to activate.
If you are having difficulty accessing your settings or need to activate self-exclusion urgently, contact our 24/7 live chat team. Self-exclusion requests via support are processed as an absolute priority.
Problem gambling rarely announces itself clearly. It tends to develop gradually — what starts as casual entertainment can shift into something more compulsive without any obvious single moment where things went wrong.
The questions on the right are not a clinical diagnostic tool, but they are the kind of honest questions that can help you take stock of where you are. If you answer "yes" to three or more of them, we would strongly encourage you to use one of our responsible gambling tools or to reach out to a professional support service.
There is no shame in recognising a problem. Asking for help is a sign of strength, not weakness.
Important: If gambling is causing financial hardship, relationship strain, sleep disruption, or emotional distress — these are serious warning signs. Please do not wait for the situation to worsen before taking action. The support resources listed further below are free, confidential, and available to all Malaysian residents.
Ask Yourself Honestly:
Do you find yourself gambling with money that was meant for essential expenses — rent, groceries, bills, or loan repayments?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend gambling?
Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short time?
Have you chased losses — continued gambling to try to win back money you had already lost — more than once?
Has gambling ever caused significant conflict in your relationships with your partner, family, or close friends?
Do you feel restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you gamble?
Have you ever borrowed money, sold possessions, or considered illegal actions to fund gambling activity?
Do you use gambling as a way to escape personal problems, relieve feelings of stress, depression, loneliness, or anxiety?
Keeping gambling enjoyable comes down to a few consistent habits. These are the ground rules that responsible players stick to.
Treat your gambling budget the same way you would treat money spent on a night out or a sporting event ticket. Once it is gone, the session is over. Never gamble with money earmarked for bills, rent, or savings.
Decide in advance how long your session will last — 30 minutes, an hour — and stick to it regardless of whether you are winning or losing. Use Tempur99's session timer feature to enforce this automatically.
Chasing losses is the single most dangerous habit in gambling. If you have reached your loss limit for the session, stop. No bet is guaranteed to recover what you have lost. Walk away and return another day if you choose to.
Extended play sessions impair judgement. Step away from the screen every hour, stay hydrated, and avoid gambling when you are tired, emotionally upset, or under the influence of alcohol.
All casino games are designed with a house edge. In the long run, the house wins. Understanding this means entering every session with the right mindset: entertainment value, not profit expectation.
If gambling starts to feel stressful rather than fun, tell someone close to you. Keeping problem gambling secret isolates you and prevents others from offering support. Honesty is the first step toward regaining control.
The following organisations provide free, confidential support for problem gambling and related mental health challenges. All are accessible to Malaysian residents. Contact details are for information only — these are not clickable links.
Malaysia's national 24-hour crisis helpline operated by the Ministry of Women, Family and Community Development. Provides counselling support for personal and family crises including financial and addiction-related distress.
Hotline: 15999 (available 24/7, free to call)Non-profit emotional support service for individuals in distress. Provides a non-judgmental listening service and referrals for those experiencing emotional, psychological, or crisis situations related to problem gambling or its consequences.
Phone: 03-7627 2929 (available daily, 24 hours)Government psychiatric facility in Perak providing inpatient and outpatient treatment for behavioural addictions, including problem gambling. Referrals are available through government health channels.
Contact your nearest Klinik Kesihatan for a referralInternational organisation providing information, advice, and support for those affected by problem gambling. Offers online resources, self-help tools, and access to counselling. GamCare is widely recognised internationally and referenced across responsible gambling frameworks globally.
Website: gamcare.org.uk (text reference only)Peer-support fellowship for individuals who identify as having a gambling problem. Regular meetings held across Malaysia including Kuala Lumpur, Petaling Jaya, Penang, and Johor Bahru. No fees, no requirements — just shared experience and mutual support.
Contact through Gamblers Anonymous International networkOur own 24/7 support team can activate deposit limits, loss limits, cooling-off periods, and self-exclusions on your account immediately. We can also refer you to external support resources. All conversations handled with full confidentiality.
Live Chat: Available 24/7 — response under 90 secondsTempur99 is strictly for adults aged 21 and above. We enforce this through mandatory KYC verification, but we also recognise that parental supervision at home plays an equally important role in preventing underage access to gambling sites.
If you share a device or computer with younger family members, we strongly recommend using parental control software to restrict access to online gambling platforms. Many devices — including Android phones and iPhones commonly used by Malaysian families — have built-in screen time and content restriction features.
Keep your Tempur99 login credentials private. Never leave your account logged in on a shared device. If you suspect that a minor has accessed your Tempur99 account, contact our support team immediately and change your password.
Use your device's built-in parental control or screen time settings to block access to online gambling websites for younger users in your household. Both iOS Screen Time and Android Family Link provide category-level website blocking.
Use a strong, unique password for your Tempur99 account and never share it. Enable any additional authentication features available in your account settings. Log out after every session, especially on shared or mobile devices.
Tempur99 operates in accordance with responsible gambling standards across all aspects of our product. This is not a compliance checkbox — it is a core part of how we have built this platform and how we continue to develop it.
We do not target marketing communications at players who have self-excluded or who have set deposit limits that suggest they are managing a gambling concern. Our promotional team reviews account status before sending any bonus offers. Players on self-exclusion receive zero promotional communications.
Our customer support team receives training in recognising indicators of problem gambling in player behaviour and conversations. Where a support agent identifies a concern, they are empowered to proactively offer responsible gambling resources and to escalate to a senior team member.
We also monitor account activity for behavioural patterns associated with problem gambling — including extended session durations, rapid deposit-loss cycles, and increasing bet sizes following losses. Where such patterns are detected, we may proactively reach out to the player with information about our responsible gambling tools.
Platform Commitments at a Glance
No marketing to self-excluded players or players with active deposit limit restrictions
Mandatory KYC identity verification with 21+ age check before first deposit
Self-exclusion requests actioned within 24 hours and irreversible for the chosen exclusion period
Support team trained to identify and respond to problem gambling indicators in player interactions
Proactive monitoring of account behavioural patterns associated with compulsive gambling
Full set of player protection tools available at no charge: deposit limits, loss limits, session limits, reality checks, cooling-off, and self-exclusion
Set your limits before you start. Use the tools available. Keep gambling fun. Tempur99 is here to provide entertainment for eligible Malaysian players who want a platform they can trust — with the safeguards built in to keep it that way.
If you need to activate responsible gambling tools or request a self-exclusion, contact our 24/7 support team immediately — we will handle it as a priority.
For players aged 21 and above only. Contact us at [email protected] for responsible gambling support.